Last Updated: July 18, 2025
Thank you for shopping at Popstar! Merchandise store. We want you to be completely satisfied with your purchase. Please review our return policy below.
Returns & Exchanges
Since our products are made-to-order through Printful, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect due to an error on our part.
If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at info@popstaronline.com with:
- Your order number
- Photos of the issue
- A brief description of the problem
We will review your request and, if approved, provide a replacement or refund.
Non-Returnable Items
- Customized/personalized products (unless defective)
- Products damaged due to improper care or accidental damage
- Items purchased during a sale or promotion (unless defective)
How to Initiate a Return
- Email us at info@popstaronline.com within 14 days of delivery.
- We will assess your request and provide further instructions if approved.
- If a return is required, we will provide a prepaid return label (for eligible cases).
Note: We do not refund original shipping costs unless the return is due to our error.